At Okmart, we aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, our return policy ensures a smooth and transparent process.

1. Eligibility for Return

• Returns are accepted within 7 days from the date of delivery.
• The product must be unused, in its original condition, and packaging with all tags and accessories intact.
• Unboxing video is mandatory for any return request.
• Returns are not accepted for size issues, so please check the size chart before ordering.
• Defective, damaged, or incorrect items are eligible for return or replacement.

2. Return Process

• Website/App: Go to “My Orders,” select the product, and click on “Request Return.”
• Email Support: Contact support@okmart.in with your order details.
• Pickup Process: Once approved, we will arrange a return pickup. If pickup is unavailable in your area, you may be required to self-ship the product.

3. Refund & Replacement

• Refunds are processed after the returned product clears our quality inspection (5-7 business days).
• Refunds are credited to your Okmart Wallet or original payment method.
• No cash refunds are provided. Refunds are given as store credits or transferred to your Okmart Wallet.
• If an exchange is requested, a new order must be placed after the return is processed.

4. Non-Returnable Items

• Personalized or customized products.
• Perishable and hygiene-related items.
• Used, washed, or customer-damaged products.
• Products marked as "Final Sale" or "Non-Returnable".

5. Damaged or Incorrect Products

• If you receive a damaged or incorrect product, report it within 48 hours of delivery.
• A replacement or full refund will be provided after verification.
• Customers must provide a clear video or image proof of the issue.

6. Exchange Policy

• If you wish to exchange your product for a different size, color, or model, you must return the original item and place a new order.
• Exchanges are subject to availability.

7. Fraud Prevention & Return Abuse Policy

• Fake or edited unboxing videos will result in return rejection.
• Accounts with frequent return abuse may be suspended from future purchases.
• If an order is undelivered due to an incorrect shipping address, reshipping charges will apply.

For any assistance, contact support@okmart.in or use the Okmart app (iOS & Android).