1. Introduction

Welcome to Okmart. By accessing and using our website and mobile apps, you agree to comply with our terms and conditions. These terms govern your use of Okmart, including browsing, purchasing, and interacting with vendors. Please read them carefully before proceeding.

2. User Accounts

• To shop on Okmart, you must create an account with accurate details.
• You are responsible for maintaining the confidentiality of your login credentials.
• Okmart reserves the right to suspend or terminate accounts engaged in fraudulent or suspicious activities.

3. Product Listings & Availability

• Okmart is a multi-vendor platform where products are listed by different sellers.
• We strive to ensure accurate product descriptions, but Okmart is not liable for errors in listings.
• Product availability is subject to stock levels and supplier updates.

4. Pricing & Payments

• Prices listed are final and inclusive of applicable taxes unless stated otherwise.
• Payments can be made via prepaid methods (UPI, credit/debit cards, net banking) or Cash on Delivery (COD) where available.
• Okmart reserves the right to modify prices, offers, and discounts at any time.

5. Shipping & Delivery

• We deliver across India, and shipping charges vary based on location and payment method.
• Estimated delivery time is displayed at checkout, but delays may occur due to unforeseen circumstances.
• Customers will receive tracking details once the order is shipped.

6. Return & Refund Policy

• Products can be returned within 7 days of delivery if eligible.
• Items must be unused, in original packaging, and meet our return conditions.
• Refunds are processed after quality inspection and are credited to the Okmart Wallet or original payment method (except for COD orders, which receive store credits).
• Return shipping costs may apply based on the reason for return.

7. Vendor & Buyer Responsibilities

• Vendors must list accurate product details and fulfill orders on time.
• Buyers should review product descriptions before purchasing and follow the return process if needed.

8. Prohibited Activities

• Users must not engage in fraudulent transactions, misuse promotional offers, or violate intellectual property rights.
• Any attempt to manipulate reviews, misuse discount codes, or disrupt services may lead to account suspension.

9. Limitation of Liability

• Okmart acts as a marketplace and is not responsible for vendor actions, product defects, or delivery delays.
• We do not guarantee uninterrupted service and are not liable for losses arising from technical issues or force majeure events.

10. Dispute Resolution

• In case of disputes, users can contact Okmart support at support@okmart.in for resolution.
• Legal disputes shall be handled under the jurisdiction of the courts in [Durgapur, India].

11. Policy Updates

• Okmart may update these terms periodically. Continued use of our platform implies acceptance of the revised terms.

For any queries, reach out to us at support@okmart.in.